Experience Matters: How Patch Management and Zero Touch Change Organizations

My deepest thanks to the Amsys and Datajar teams for the invitation to speak at this year’s MacAD Conference in Brighton. It was a real joy to spend time with Mac Admins from all over talking about how experiences matter. This presentation was a joy to write. It’s not like other conference vendor presentations, because these topics really aren’t specific to JumpCloud. Good IT Philosophy shapes products, and the vision that I’m espousing here, backed by data, is what we’ve already built and what we’re building in the future.

What follows here is the IT Code I’ve settled on, and I think it’s instructive.

As an IT Professional, I will do my best to –

  • Preserve company data from carelessness and compromise
  • Protect my people from attack and their occasional inattention
  • Defend the integrity of our organization against bad policies, poor security, and short-sightedness.
  • Empower your people with knowledge.

Making a difference for your coworkers’ experience is how you make your coworkers’ like working with IT, as much as that’s possible in 2022.